Application Support Engineer – Mutual Fund Domain

Simple Logic is hiring an Application Support Engineer specializing in the Mutual Fund domain to provide L1/L2 support for business-critical applications. The role involves monitoring application performance, resolving data discrepancies, managing user access, and acting as a bridge between business users and technical teams. Ideal candidates should have domain knowledge in mutual funds and strong troubleshooting and communication skills.

Key Responsibilities :

• Provide L1/L2 application support for mutual fund business applications.
  
• Monitor application performance and troubleshoot issues to ensure high availability.
• Act as a liaison between the business users and the development/infra teams.
• Resolve issues related to data discrepancies, user access, reporting, etc.
• Maintain and support batch jobs, interfaces, and integrations.
• Create and maintain technical and process documentation.
• Ensure proper incident, problem, and change management processes are followed.
• Support UAT and production deployments in coordination with relevant stakeholders.
• Ensure compliance with internal and regulatory guidelines (SEBI, AMFI, etc.).
• Required Skills and Experience: Minimum 3 years of experience in Application Support.
• Prior experience working in the Mutual Fund / Asset Management industry is mandatory.
• Strong understanding of mutual fund operations and transaction workflows (Purchase, Redemption, Switch, SIP, NAV, etc.).
• Hands-on experience with applications like MFund, Wealth Spectrum, FinNet, etc., is highly preferred.
• Basic knowledge of SQL for querying databases.
• Excellent analytical and problem-solving skills.
• Good communication and stakeholder management abilities..